• Where are my completed courses?

    Once you sign in, you can click on your name in the upper right corner, and then click on My Account. Then, on the left side, click Completed Courses.

    If you are still unable to find your completion data, it may be under a different email address. In this case, please sign out and sign in again with the correct email address. To find the correct address, you can search for any Learning Center welcome emails that you have received.

    If you have any questions or concerns, you may email us at [email protected].

  • I cannot log in at the Learning Center with my email or password.

    Please enter your email address for the CyberPeak Learning Center into the password reset page. Information will be then emailed to you if you have previously created an account tied to that email address. (You may need to check your spam folder to find the information.)

    If you do not receive a response within a few minutes, it's likely that your email address was not found. Please note that your email address may be different from the one you used for your CyberPeak account.

    Can you find an email welcoming you to the CyberPeak Learning Center? If so, please verify that you are using that email address to sign in. If not, then you may not yet have created an account.

    If you are still unable to reset your password, you may email us at, [email protected].

  • The interactive lab wont load.

    We're sorry the lab didn't work for you. Here are some troubleshooting tips that may help:

    • If you haven't already, sometimes refreshing helps.
    • Close all Learning Center windows or tabs to reset any stored session data.
    • What browser are you using? We recommend using Google Chrome.
    • Incognito mode blocks 3rd party cookies by default. These are required for the labs to work.
    • You will need cookies and websockets enabled. This tool can test if websockets are enabled correctly.
    • Try a different computer or network. Sometimes company security policies block this traffic.
    • A VPN may also cause disruption.
  • When will I receive my certificate?

    A certificate is issued as soon as you complete all lessons within your course! Be sure to click Complete & continue on every lesson to reach 100% completion. After that, you can simply click Get your certificate to download it as a PDF.

  • When I try to sign in here on the Learning Center the button doesn't work.

    Please try the login page again in a Chrome Incognito window to ensure that your browser plugins or settings are not breaking the login form. You may also need to clear your cache history for all time and try again.

    If you're using a password manager, such as 1Password, please check your saved credentials to make sure that only your email address and password are saved. If there's another field you don't recognize, it may have automatically saved hidden fields used by the form to prevent spam. Please delete those details and try again.